Updated 2026-01-28
Best AI Tools for Customer Support
Helpdesk assistants and drafting tools for faster replies.
AI tools are most useful when they reduce busywork: drafting, summarizing, brainstorming, and basic automation. This page focuses on tools that fit real workflows and explains the trade‑offs without hype.
Note: we focus on practical trade-offs. If you already know the category, jump straight to the comparison table.
Quick picks
| Tool | Why it’s a good fit | Watch-outs |
|---|---|---|
| Copy.ai Best overall | Good for quick marketing angles, variations, and short-form copy without much setup. | Output can feel generic if you don’t provide product context. |
| Writesonic Best value | Handy for fast content variants and simple marketing workflows. | Expect editing — raw outputs rarely match a final publish-ready tone. |
| Jasper Best for teams | Built for marketing teams that want brand voice controls and repeatable templates for campaigns. | Can be costly for small teams if you only need occasional copy. |
| Runway Best for beginners | Popular for quick video editing and AI-assisted video workflows. | Costs can rise with heavy usage; check limits and credits. |
| ChatGPT Best for power users | Great when you need fast drafts, brainstorming, or structured outlines — especially if you refine prompts and iterate. | Quality depends on your inputs; always double-check facts and avoid pasting sensitive data. |
How to choose
- Start with the job to be done: what problem are you solving weekly?
- Setup vs simplicity: powerful tools often require configuration.
- Pricing reality: check seat limits, usage caps, and add-ons.
- Adoption: the best tool is the one your team actually uses.
Next steps
Once you’ve shortlisted 2–3 tools, test them with one real workflow (not a demo project). That usually reveals the right pick quickly.